Shipping and Refund Policy

Our Shipping and Returns Policy is all about making your shopping experience more enjoyable. 


Shipping & Delivery

  • Delivery Lead Time
    Free shipping Australia-wide.
    Delivery lead time for local Australian shipping is 2-5 business days after processing.
    Delivery lead time for international shipping to New Zealand is 3-5 business days after processing.
  • Local and International Shipping
    Free local and international shipping.
    All orders are dispatched from Sydney (Australia) using Australia Post for local Australian orders and DHL Express for international orders.

Returns Policy

  • Change of mind
    If you have changed your mind and are able to provide proof of purchase, MADE IN AMAZON may offer you an exchange provided the product is:
    • unworn or unused with all original, sealed packaging and all tags attached;
    • in saleable condition; and
    • not subject to the exclusions listed below.

The exchange or refund must be requested within 30 days of purchase and you must provide satisfactory proof of purchase. MADE IN AMAZON reserves the right to refuse a refund for change of mind. In such cases, MADE IN AMAZON may allow an exchange that matches the current value of the products.

You will be required to pay all shipping costs to and from MADE IN AMAZON. 

  • Exclusions
    Please choose carefully when purchasing the following products, as change of mind returns will not be provided on: 
    • discontinued range;
    • made-to-order items; or
    • products on sale.

  • Damaged or faulty goods
    MADE IN AMAZON will replace or repair any faulty goods as per Australian Consumer Law.

  • Incorrect delivery
    MADE IN AMAZON will arrange pickup and replacement of items incorrectly shipped.

  • Proof of purchase
    Returns, refunds, exchanges or repair requests must be accompanied by proof of purchase from the online store.

If you wish to speak to us in relation to returns, please contact the Florestas Customer Service Centre at

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